Complaints

We always aim to provide a high level service.  Your views are important to us and help to ensure our services are consistently meeting our clients needs. If you are unhappy with the service we have provided it is important that you let us know.

Often people feel more comfortable about suggesting improvements rather than complaining formally. It is important to us that your matter was handled in the best possible manner and that you were happy with the level of service which you were given.  We welcome your views and opinions and any feedback you offer will be extremely valuable for this firm’s future training and development.

If you have any concerns about the service we are providing please let us know immediately to enable us to try and resolve the problem.

In the first instance it may be helpful to contact the member of staff who is acting on your behalf to discuss your concerns and we will do our best to resolve any issues at this stage.

However, if you would like to make a formal complaint, please read our full complaints procedure.

The Solicitors Regulation Authority could help you if you have concerns about our behaviour. You may suspect a Solicitor is being dishonest or you have concerns about their conduct.  This could include dishonesty or deliberately overcharging you, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic.

You can contact the Solicitors Regulation Authority at :-

The Cube
199 Wharfside Street
Birmingham
B1 1RN
DX 720293 BIRMINGHAM 47

For further information you should contact the Solicitors Regulation Authority on Tel : 0370 606 2555 or visit their website www.sra.org.uk