Complaints

We always aim to provide a high level service. Your views are important to us and help to ensure our services are consistently meeting our clients needs. If you are unhappy with the service we have provided it is important that you let us know.

Often people feel more comfortable about suggesting improvements rather than complaining formally. It is important to us that your matter was handled in the best possible manner and that you were happy with the level of service which you were given. We welcome your views and opinions and any feedback you offer will be extremely valuable for this firm’s future training and development.

If you have any concerns about the service we are providing please let us know immediately to enable us to try and resolve the problem.

In the first instance it may be helpful to contact the member of staff who is acting on your behalf to discuss your concerns and we will do our best to resolve any issues at this stage.

However, if you would like to make a formal complaint, please read our full complaints procedure.

The Solicitors Regulation Authority could help you if you have concerns about our behaviour. You may suspect a Solicitor is being dishonest or you have concerns about their conduct. This could include dishonesty or deliberately overcharging you, taking or losing your money, or treating you unfairly because of your age, a disability or other characteristic.

You can contact the Solicitors Regulation Authority at :-

The Cube
199 Wharfside Street
Birmingham
B1 1RN
DX 720293 BIRMINGHAM 47

For further information you should contact the Solicitors Regulation Authority on Tel : 0370 606 2555 or visit their website www.sra.org.uk

Data Protection Complaint Form

The Data (Use and Access) Act 2025 requires us to help you if you wish to make a complaint about how we use your personal data. Should you wish to raise a complaint about a potential breach of your personal data or if you have any other concern about our handling of your personal data, please complete this data protection complaints form. Alternatively, you may wish to write to our Data Protection Officer Stephanie Sadofsky by email to sjs@janebrookslaw.co.uk or by post to Jane Brooks Law, 6 Earls Court, Priory Park East, Hull, HU4 7DY. Our Data Protection Officer will assess and respond to your complaint in accordance our Data and Privacy Notice here https://www.janebrookslaw.co.uk/privacy/. In particular, they will acknowledge your complaint within 30 days and, without undue delay, take appropriate steps to respond to the complaint and inform you of the outcome.

In the event of an allegation of a breach of Personal Data and/or any concern that our firm has not handled your personal information properly, we will consider whether a report needs to be made to the Information Commissioner’s Office (ICO). Not all breaches are reportable, and we will advise you of the results of our assessment.

You can find guidance on our obligations under data and information rights legislation on the ICO’s website (www.ico.org.uk) as well as information on their regulatory powers and the action they can take. You also have the right to lodge a complaint with the ICO provided that you have first allowed us the opportunity to attempt to resolve it ourselves. For further information or to contact the ICO please visit: https://ico.org.uk/make-a-complaint/data-protection-complaints or call 0303 123 1113.

This form should only be used for complaints about personal data. If you are instead unhappy or concerned about any other aspect of the service we have provided to you, please refer instead to our complaints handling procedure here https://www.janebrookslaw.co.uk/about-us/complaints/ or by sending an email to our Complaints Manager, Laura J Gibb to ljg@janebrookslaw.co.uk In that procedure, we explain how we will handle a formal complaint about our service and also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.

Data Protection Complaint Form